At Costur Industries, every product is manufactured exclusively for your brand with precision, consistency, and strict quality control.

Due to the custom nature of our B2B production, returns differ from traditional retail. However, we stand fully behind the quality of every order we deliver.

1. Custom Product Returns

Since all apparel is cut, sewn, and printed specifically to your brand's unique tech packs, designs, and size breakdowns, we cannot accept returns or exchanges for reasons of buyer's remorse, incorrect sizing provided by the client, or unsold inventory. Custom manufactured goods cannot be resold to other clients.

2. Quality Guarantee

We guarantee that our final bulk production will match the physical pre-production sample that you explicitly approved, within standard industry manufacturing tolerances. We implement rigorous, multi-stage Quality Control (QC) to ensure your goods are free from manufacturing defects.

3. Defective Products

If you receive goods that contain strict manufacturing defects or deviate significantly from the approved sample, we take full responsibility. Valid defects include:

Significant sewing faults (e.g., open seams, incorrect stitching).
Fabric flaws not present in the approved sample.
Major printing or embroidery errors (e.g., incorrect colors deviating from provided pantones, heavily skewed logos).
Incorrect sizing outside of the accepted +/- 1 inch manufacturing tolerance.

4. Replacement Process

To initiate a claim for defective goods, you must follow these steps within 7 days of receiving your shipment:

Contact your dedicated account manager immediately.
Provide clear, high-resolution photographs or videos documenting the exact defect alongside a measuring tape (if a sizing issue).
State the exact quantity of defective units.

Once our Quality Assurance team verifies the manufacturing error, we will offer one of the following resolutions:

Free Replacement: We will manufacture and ship replacement units at our cost on an expedited timeline.
Credit Note: We will issue a credit for the value of the defective goods, to be applied to your next production run.

5. Dispute Resolution

We view our clients as long-term partners. In the rare event of a disagreement regarding product quality, we commit to open, transparent communication to find a fair, mutually beneficial resolution.

6. Contact for Returns

All claims should be directed to your primary account manager or emailed to our quality assurance team at: info@costurindustries.com. You may also reach out via our Contact Page.